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What size am I?
Check out our size guide!
When can I expect my order?
Most of our pieces are made to order and we aim to dispatch within 4 weeks of you placing your order. Some pieces are ready to ship and will be dispatched within 1-2 working days. Whether the item is made to order or ready to ship will be stated in the product description. Please see our shipping page for more info on processing and shipping times!
What payment methods do you accept?
We accept credit/debit cards, Apple pay, Paypal and Klarna (for UK customers only).
Where are your pieces made?
Most of our items are hand made in Manchester and Somerset, UK. Our t shirts are made in China. Find out more about our manufacturers on our sustainability page!
What fabrics are your pieces made of?
Most of our pieces are made using earth-friendly fabrics, deadstock materials and upcycling vintage and antique fabrics, from tablecloths and tapestries to curtains. We also use 100% organic OEKO-TEX standard cotton for a lot of our garments, and most of the ribbons used in our corsets are made from recycled plastic bottles! Read more about our fabrics and materials here.
Do you ship worldwide?
Yes we do! Check out our shipping policies here.
How much is shipping?
See all our shipping prices and information here.
Do I have to pay Import taxes for international orders?
Please be aware that if you order products for delivery outside of the UK, your order may be subject to import duties and taxes. Any import taxes are charged when the parcel reaches the destination country, and payment of these charges is made by the purchaser. We do not accept any responsibility for any additional costs, and these may vary from country to country.
We have no control over these charges and have no way of finding out the prices and policies of each individual country. We advise you to contact your local customs if you have any questions related to customs taxes. Find out more about international orders and import charges here.
Can I track my order?
Find out more about tracking and delivery options on our shipping page.
Can I cancel my order?
Read our cancellations policy here.
My order has been dispatched but it hasn't arrived yet, what should I do?
Read more about processing/delivery times, and delayed or lost parcels on our shipping page. If your parcel has not yet arrived 30 days after dispatch, please email email@example.com.
What if my parcel is lost or stolen?
We do not accept any responsibility for delayed, lost or stolen parcels. Once your package leaves our facility it becomes the responsibility of Royal Mail and the continuing shipping carrier for international orders.
What if I need my order by a certain date?
If you require your item to arrive by a specific date, please contact us before placing your order and we can see if we can help! Please note that this is not always possible, but we will try and help where we can.
Do you accept returns or exchanges?
Read our returns and exchanges policy here.
Can I order a custom piece?
Yes! Please contact us for more info, or fill in our custom order form here!
I have a Fennuala Belle corset, how should I care for it properly?
In order to keep your corset in its best condition, it is highly recommended to hand wash only. These garments should not be washed often, but when they do need washing, use a delicate non-bio detergent and a damp cloth to spot clean any stains and gently clean the lining where contact with the skin has been made.
If you think your corset requires a deeper clean that cannot be achieved through hand washing, it is suitable to be put on a cold wash delicate cycle in the washing machine, using a delicate non-bio detergent. This should NOT be done on a regular basis, and only if your garment has stains that can’t be removed through hand washing. Make sure all ribbons are removed from corsets and lace up skirts before putting in the washing machine.
DO NOT TUMBLE DRY. Hang in a ventilated area or lay flat to dry. when ironing, use a cooler setting and place another fabric or towel over the garment to protect from the heat. Please be mindful that the corsets contain plastic boning, and some garments contain synthetic fabrics and vintage fabrics with synthetic fibres, which may be damaged if exposed to too high a heat. Hang the corset after each wear to air it out and preserve the shape.
Sometimes, the boning in the corsets can start to bend after repeated wear. This can be fixed by gently ironing the corset. Make sure to place a towel or piece of fabric between the corset and iron, and iron over where the corset has bent.
Care info for other garments can be found on the product pages.
Do you sell gift cards?
Yes! You can find them here.
I still have another question, how can I get in touch?
No problem! Just email firstname.lastname@example.org and we will aim to get back to you within 2-3 working days!
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