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FAQ
When can I expect my order?
I am a one woman team and I aim to ship all orders within 1-2 days! Please see the shipping page for more info on processing and shipping times!
What payment methods do you accept?
We accept credit/debit cards, Apple pay, Paypal and Klarna (for UK customers only).
Where are your pieces made?
All of my designs begin with a hand painted artwork created in my studio room at home in Yorkshire, England. I then work with local UK printing suppliers to manufacture all my products, from prints, cards, and stickers!
Do you ship worldwide?
Yes we do! Check out our shipping policies here.
How much is shipping?
See all our shipping prices and information here.
Do I have to pay Import taxes for international orders?
Please be aware that if you order products for delivery outside of the UK, your order may be subject to import duties and taxes. Any import taxes are charged when the parcel reaches the destination country, and payment of these charges is made by the purchaser. We do not accept any responsibility for any additional costs, and these may vary from country to country.
We have no control over these charges and have no way of finding out the prices and policies of each individual country. We advise you to contact your local customs if you have any questions related to customs taxes. Find out more about international orders and import charges here.
Can I track my order?
Find out more about tracking and delivery options on our shipping page.
Can I cancel my order?
Read our cancellations policy here.
My order has been dispatched but it hasn't arrived yet, what should I do?
Read more about processing/delivery times, and delayed or lost parcels on our shipping page. If your parcel has not yet arrived 30 days after dispatch, please email studio@fennualabelle.com.
What if my parcel is lost or stolen?
We do not accept any responsibility for delayed, lost or stolen parcels. Once your package leaves our facility it becomes the responsibility of Royal Mail and the continuing shipping carrier for international orders.
What if I need my order by a certain date?
If you require your item to arrive by a specific date, please contact us before placing your order and we can see if we can help! Please note that this is not always possible, but we will try and help where we can.
Do you accept returns or exchanges?
Read our returns and exchanges policy here.
Can I order a custom piece?
Yes! Please contact us for more info, or fill in our custom order form here!
Do you sell gift cards?
Yes! You can find them here.
I still have another question, how can I get in touch?
No problem! Just email studio@fennualabelle.com and we will aim to get back to you within 2-3 working days!
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