INFO

PROCESSING TIME

Unless stated otherwise, everything in the store is made to order just for you! Each piece is hand crafted in Yorkshire, England by either myself or my seamstress, Nova, which means that it can take 6-8 weeks to process and make your order before dispatch.  

SHIPPING

UK orders are shipped with Royal Mail tracked 48 service, which usually takes 2-3 business days to arrive once shipped. This is a fully tracked and insured service. UK shipping is £5.95.

*BREXIT UPDATE* Orders to anywhere in the EU are now shipped with UPS courier. Royal Mail were experiencing delays with parcels being delivered to the EU due to Brexit, so we have now decided to ship all EU orders with UPS instead. As this is a faster and more reliable service, there will be an increase in the shipping cost, and shipping for all orders to EU countries is now £18.95.

All other international orders are shipped with Royal Mail international tracked service. This is a fully tracked and insured service. Prices are as follows:

USA - £19.95

Australia - £20.95

Rest of the world - £18.95

Due to Covid-19 and Brexit, delivery times could be a little longer. If your parcel is delayed, please keep in mind that this is completely out of my control, and is as frustrating for me as it is for you!

If your parcel has not yet arrived 30 days after dispatch, please email me at f.butterfield@hotmail.com

INTERNATIONAL ORDERS AND CUSTOMS TAXES

Please be aware that orders delivered from the UK to Europe may be subject to additional charges and custom duties due to Brexit. I do not accept any responsibility for any additional costs, and these may vary from country to country. 

Items shipped from the UK to the US are also subject to import duty. Payment of this is made by the purchaser. 

RETURN AND EXCHANGE POLICY

Returns are only accepted if there is a manufacturing fault with the garment. This does not include minor aesthetic imperfections. 

Once you have received your order, you have 14 days to make a return. You can do this by emailing f.butterfield@hotmail.com with your order number and the reason you would like to make the return. The cost of postage for returns is the responsibility of the customer and original postage costs are not refunded. Returned items should be packaged in original condition with the original labels. 

As all items are custom made to order, I do not offer any exchanges for different sizes. Please make sure to include correct measurements when purchasing.

CARE INFO

IT IS RECOMMENDED TO HAND WASH ONLY. These garments should not be washed often, but when they do need washing, use a delicate non-bio detergent and a damp cloth to spot clean any stains.

If you think your garment requires a deeper clean that cannot be achieved through hand washing, it is suitable to be put on a cold wash delicate cycle in the washing machine, using a delicate non-bio detergent. This should NOT be done on a regular basis, and only if your garment has stains that can’t be removed through hand washing. Make sure all ribbons are removed from corsets before putting in the washing machine.

 

DO NOT TUMBLE DRY. Hang in a ventilated area or lay flat to dry. when ironing, use a cooler setting and place another fabric or towel over the garment to protect from the heat. Please be mindful that the corsets contain plastic boning, and some garments contain synthetic fabrics and vintage fabrics with synthetic fibres, which may be damaged if exposed to too high a heat. hang the corset after each wear to air it out and preserve the shape.