INFO

PROCESSING TIME

Unless stated otherwise, everything in the store is made to order just for you! Each piece is hand crafted in Manchester, England, by either Fennuala or our second seamstress, Zoey, which means that it can take 4-6 weeks to process and make your order before dispatch.  

SHIPPING

For Corsets and Skirts:
UK orders are shipped with Royal Mail Special Delivery Guaranteed by 1pm Next Day service (once the garment has been made and is ready to be shipped.) This is a fully tracked and insured service and you will receive a tracking number. UK shipping is £6.50.


All international orders are shipped with Royal Mail international tracked service, which usually takes 1-2 weeks depending on your country. This is a fully tracked and insured service and you will receive a tracking number. Prices are as follows:
EU countries - £18.95

USA - £21.95
Australia - £21.95
Rest of the world - £18.95

For Chokers:
UK orders are shipped with Royal Mail Signed For First Class service. This is a tracked service and you will receive a tracking number. UK shipping is £3.50

All international orders are shipped with Royal Mail international tracked service, which usually takes 1-2 weeks depending on your country. This is a fully tracked and insured service and you will receive a tracking number.
Prices are as follows:

EU countries - £12.50
USA - £16.50
Australia - £14.50
Rest of the world - £12.50


For Scrunchies:
UK orders are shipped with Royal Mail First Class service. UK shipping is £2.99


All international orders are shipped with Royal Mail international standard service, which usually takes 1-2 weeks depending on your country. 
Prices are as follows:
EU countries - £5.95
USA - £6.95
Australia - £7.50
Rest of the world - £5.95

*PLEASE NOTE*

Shipping times stated above do not include the processing time for making your order. our processing time is 4-6 weeks before dispatch.

For orders with multiple items, the shipping rule for the highest priced item will be used, for example, if ordering a corset and a scrunchie, the items will be packaged together and the corset shipping rule will apply. 


Due to Covid-19 and Brexit, delivery times could be a little longer. If your parcel is delayed, please keep in mind that this is completely out of our control, and is as frustrating for us as it is for you!

If your parcel has not yet arrived 30 days after dispatch, please email studio@fennualabelle.com

*If you would like us to use a cheaper shipping service for your order, for example Royal Mail second class, please email studio@fennualabelle.com before placing your order! However, we are currently only using Royal Mail services, and do not accept any responsibility for lost/undelivered items if you choose for us to use one of their alternative services not stated above*

 

INTERNATIONAL ORDERS AND CUSTOMS TAXES

Please be aware that orders delivered from the UK to Europe may be subject to additional charges and custom duties due to Brexit. We do not accept any responsibility for any additional costs, and these may vary from country to country. 
Items shipped from the UK to the US are also subject to import duty. Payment of this is made by the purchaser. 

RETURN AND EXCHANGE POLICY

*Returns are not accepted for sample sale items*

Returns for made to order pieces are only accepted if there is a manufacturing fault with the garment. This does not include minor aesthetic imperfections. 


Once you have received your order, you have 14 days to make a return. You can do this by emailing studio@fennualabelle.com with your order number and the reason you would like to make the return. The cost of postage for returns is the responsibility of the customer and original postage costs are not refunded. Returned items should be packaged in original condition with the original labels. 

As all items are custom made to order, we do not offer any exchanges for different sizes. Please make sure to thoroughly check our Size Guide before purchasing, or include correct measurements if those are required.

 

CARE INFO

IT IS RECOMMENDED TO HAND WASH ONLY. These garments should not be washed often, but when they do need washing, use a delicate non-bio detergent and a damp cloth to spot clean any stains.

If you think your garment requires a deeper clean that cannot be achieved through hand washing, it is suitable to be put on a cold wash delicate cycle in the washing machine, using a delicate non-bio detergent. This should NOT be done on a regular basis, and only if your garment has stains that can’t be removed through hand washing. Make sure all ribbons are removed from corsets and lace up skirts before putting in the washing machine.
 
DO NOT TUMBLE DRY. Hang in a ventilated area or lay flat to dry. when ironing, use a cooler setting and place another fabric or towel over the garment to protect from the heat. Please be mindful that the corsets contain plastic boning, and some garments contain synthetic fabrics and vintage fabrics with synthetic fibres, which may be damaged if exposed to too high a heat. hang the corset after each wear to air it out and preserve the shape.